FAQ
Commissions and custom works.
Clown&Sons is open to enquiries for custom paintings and design work. For more information, send us an email and we will get back to you ASAP.
Prints
At Clown&Sons, we do our best to calibrate colours as authentically and accurately to the promotional image as possible, however due to display and lighting differences, images may appear slightly different in person.
Refunds
Products which have been damaged during the shipping process may be eligible for a full or partial refund, depending on the extent of the damage. If your product has been damaged during shipping, please contact us with photographic evidence of the damaged parcel and any damage to the product inside.
Returns
Returns for original works will be accepted if returned in perfect condition. Shipping will not be refunded, and the sender is liable for return shipping. Returns cannot be issued for change of mind, as we are a small business.
Shipping and International Fees
Clown&Sons is based in Australia. Shipping outside of Australia incurs additional fees in order to protect original works via transport. We do our best to account for tariffs and duties while shipping internationally, however international buyers will be responsible for any additional import duties or taxes imposed upon them by their country.